Contact information
Contact Us
Have a question about your order, sizing, or our products? We’re happy to help.
Email: support@shopkozi.com
We reply within 24 hours, Monday to Friday (usually faster).
Business name: Kozi
Business address: [Your business address]
Phone: [Optional: leave this line out if you don’t want a phone number listed]
Before you reach out, it helps to include:
- Your order number (found in your confirmation email)
- The email you used at checkout
- A photo, if the item arrived damaged or incorrect
Order tracking: You’ll get a tracking link by email once your order ships. Orders are processed in 1–3 business days, and US delivery usually takes 6–10 business days.
Thank you for shopping with Kozi!